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Support 9.12.2011 6 Comments

Setting up

Before you can use your email account on iPhone – you need to add your account to Mail.

  1. Tap Mail
  2. Select your account type. Tap Other if your account is not listed.
  3. Enter your account information and tap Save. Mail configures most email accounts automatically. Otherwise, you will be prompted for any additional settings.
  4. Once your account information is saved – you can start sending and receiving email.

You can configure additional accounts by tapping Settings > Mail, Contacts, Calendars > Add Account

If you experience any difficulty in sending and receiving email – continue to the next step in the assistant.

Step  1 Step 2
Step 3  Step 4 


Check connection

Check your connection by using Safari to open a web page. If you are connecting with Wi-Fi, note that many public Wi-Fi networks require users to sign in to use the service. If you are unable to sign in or otherwise unable to connect, turn off Wi-Fi to use only the cellular network data connection.

To turn off Wi-Fi, tap Settings > Wi-Fi.

If you are still unable to connect to the internet, this troubleshooting assistant can help.











Resolve multiple device lock-out

Using two or more devices to access the same email account sometimes creates a lock-out issue that is easily solved.

Some steps you can take to prevent this from occurring are not leaving your computer’s mail application open, and increasing the interval to fetch mail on your computer and iPhone. To change this setting on iPhone go to Settings > Mail, Contacts, Calendars > Fetch New Data.

For more information, see this article.





Check SMTP settings

  1. Tap Settings > Mail, Contacts, Calendars. Under Accounts, tap the account from which you’re trying to send mail. You may need to tap your account more than once. 
  2. Under Outgoing Mail Server, tap SMTP.

If you don’t see Outgoing Mail Server, you may need to tap your account once more under Advanced first.

  1. Tap your carrier’s SMTP server: SMTP.SHASTA.COM

Select On on the On/Off slider.

  1. Return to the SMTP screen. If additional items are listed under Other SMTP Servers, turn those on as well.
Step 1  Step 2 


Step 3  Step 4 


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