There are many factors that can affect DSL performance in your house. First thing to check is that you have installed the DSL Line filters properly on every phone, fax, modem, or any other telephone device that shares the same line as your DSL.
A big factor is quality of the wiring.  Using a longer telephone cord can cause a lot of problems. Test this by moving your equipment closer to the telephone jack.  Secondly, most common houses were wired in a manner where all the jacks in the house are in series, running from the phone box outside to the first jack in to the house and then to the next jack and so on. So this adds a lot of splices and places for noise to be introduced onto the telephone line.

Setting up

Before you can use your email account on iPhone – you need to add your account to Mail.

1. Tap Mail
2. Select your account type. Tap Other if your account is not listed.
3. Enter your account information and tap Save. Mail configures most email accounts automatically. Otherwise, you will be prompted for any additional settings.
4. Once your account information is saved – you can start sending and receiving email.

You can configure additional accounts by tapping Settings > Mail, Contacts, Calendars > Add Account

If you experience any difficulty in sending and receiving email – continue to the next step in the assistant.

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Check connection

Check your connection by using Safari to open a web page. If you are connecting with Wi-Fi, note that many public Wi-Fi networks require users to sign in to use the service. If you are unable to sign in or otherwise unable to connect, turn off Wi-Fi to use only the cellular network data connection.

To turn off Wi-Fi, tap Settings > Wi-Fi.

If you are still unable to connect to the internet, this troubleshooting assistant can help.

Resolve multiple device lock-out

Using two or more devices to access the same email account sometimes creates a lock-out issue that is easily solved.

Some steps you can take to prevent this from occurring are not leaving your computer’s mail application open, and increasing the interval to fetch mail on your computer and iPhone. To change this setting on iPhone go to Settings > Mail, Contacts, Calendars > Fetch New Data.

For more information, see this article.

Check SMTP settings

1. Tap Settings > Mail, Contacts, Calendars. Under Accounts, tap the account from which you’re trying to send mail. You may need to tap your account more than once. 
2. Under Outgoing Mail Server, tap SMTP.

If you don’t see Outgoing Mail Server, you may need to tap your account once more under Advanced first.

1. Tap your carrier’s SMTP server: SMTP.SHASTA.COM

Select On on the On/Off slider.

1. Return to the SMTP screen. If additional items are listed under Other SMTP Servers, turn those on as well.

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You need one for every phone jack you use (even for fax, and answering machines). Please be aware that home alarm systems and certain kinds of emergency assist phone hookups may complicate things and may require you to use a special filter.

Shasta.com does offer paper billing thru the mail but we do have a $3.00 per month charge for processing. If you would like to receive a postal bill please send an email to billing@shasta.com and inform them of your desire. Also please let them know you are aware of the cost. You will receive an email back informing you the change has been made on your account.

You may have opened a new browser window without realizing it. Sometimes when you click on a link on a Web page, the page instructs your browser to display the new page in a completely new browser window. Generally the new browser window is smaller than the previous window so that you know what is happening, but sometimes this new browser window covers the previous window. Try minimizing or closing the browser window you’re viewing to see whether the other window appears. Also, if you see one more browser icon than you know should be there at the bottom of your browser, you’re probably on a new browser.

When your browser loads a Web page, it copies the page’s graphics and text from the Web server and saves them in a special folder on your hard drive. This process is called “caching,” and the folder is called your “cache.” The next time you visit a page that has been cached, your browser checks your cache to see if the files on that page are stored on your hard drive. If so, the browser loads the files from your cache.

Caching has two main benefits. First, since copies of recently visited pages are stored on your hard drive, you can read them after you have disconnected from the Internet. This is useful if you have to limit your time online. Also, pages stored locally load much faster than pages stored on Web servers, so caching improves your browser’s performance and speed when you go back to cached sites.

After you use your browser for a while, your cache (the folder) will begin to fill up with cached pages. When that folder is full, your browser will automatically begin deleting the oldest files. Your browser can manage the cache folder by itself, but a very full folder can cause problems, especially slowing down your computer’s loading speed. To avoid problems, it’s a good idea to manually empty your cache folder occasionally.

You can also limit the size of your cache folder to ensure that it never grows too large. A good cache size is 0-5MB, depending on your system and browsing habits. If you regularly visit Web sites that rarely change, you might want to increase your cache limit. But if you regularly visit a large number of sites or visit sites that are often updated, you should reduce your cache limit. Remember, even with a small cache limit, your cache may still need occasional clearing.

To clear your cache or set your cache size limit, follow the instructions for your browser. For Internet Explorer for Windows (your cache folder is called “Temporary Internet files”):

• To clear your cache, go to the “Tools” menu at the top and choose “Internet Options.” It should default to the “General” tab. If not, select it. Click the “Delete Files” button. When it is finished, press “OK” to save your changes.

• To change the size of your cache, go to the “Tools” menu at the top and choose “Internet Options.” It should default to the “General” tab. If not, select it. Click the “Settings” button. Move the slider at the bottom left or right until you get to the size that you want. Press “OK” to save your changes, then press “OK” again to exit.

You can check your email by logging onto our webmail program or click here for instructions on how to setup your Windows,  Apple,  cell phone or Thunderbird email programs.

You can pay your bill by mail, in-person, by phone or online.  Click here to pay online or visit our my account on the home page.

YES! To avoid interruption of your service, call us at least four days before the change. Call us before getting Vonage or Magic Jack.

You MUST notify us as soon as you know the date you are moving, at least 4 days notice.  Your DSL service MUST be transferred to the new address.  Failure to do so will cause interruption of the service.

Check your modem to see if all the lights are on and green.  Try powering off the modem, your computer and your router if you are using one.  If that does not work call us for support 24/7.

Answer Soon.

If you get an email returned (bounced back) that you didn’t send, don’t worry about it, but do run a couple of checks on your computer security.

(If you get an email complaining you sent someone a virus, you can follow these same steps.)

Usually there is an infected computer somewhere that contains both your email address and the destination email address. (For example, the infected computer might belong to a mutual friend, or to a company you both deal with.)

The malware (virus or trojan) on the infected computer scanned that computer for email addresses. It picked one email address to be the fake sender, and sent copies of itself to the other email addresses.

The malware didn’t use the real email address of the computer’s owner because any undeliverable email that bounced back would tip the infected computer’s owner that he had a problem.

The other common possibility is that a spammer sent spam and, accidentally or intentionally, used your email address in the “sent from” field. Normally this is a one-time occurrence, although you might see bounces for a couple of days.

Either way, it is unlikely your computer sent the email.

Make sure the anti-virus software on your computer is up-to-date and run a full scan of your computer.

Yes. Position your mouse cursor on the Web page, click and hold down your left mouse button, and drag the mouse to highlight the text you want to copy (to select all the text on a page quickly, go to the “Edit” menu and choose “Select All”). Then go to the “Edit” menu and select “Copy.” Switch to your word processor, go to the “Edit” menu, and choose “Paste.”

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Yes, BUT you will still need to keep your ATT phone service for your DSL to work.  If you cancel your phone line it can take up to two weeks for service to be reinstated

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When you connect to the Internet using a DSL modem, the speeds that you will experience will vary based on a variety of factors, including the following:

• Distance of your telephone line from an AT&T Central Office or remote terminal
• Condition of telephone wiring inside and outside your location
• Computer configuration
• Network or Internet congestion
• Server and router speeds of the Web sites you access
• Other various factors