FAQ Welcome to our Frequently Asked Questions Area. Here you will find answers to many questions about our services. If you cannot find the answer you're looking for, please send us your question and we'll respond as soon as possible.

Billing (3)

How do I get my bill in the mail rather than in my E-mail?

Shasta.com does offer paper billing thru the mail but we do have a $3.00 per month charge for processing. If you would like to receive a postal bill please send an email to billing@shasta.com and inform them of your desire. Also please let them know you are aware of the cost. You will receive an email back informing you the change has been made on your account.

How do I pay my bill?

You can pay your bill by mail, in-person, by phone or online.  Click here to pay online or visit our my account on the home page.

Is there a charge to make a payment over the phone?

There is no charge to make a payment over the phone .  Phone payments can be made during business hours Monday – Friday 9 am to 5 pm.

DSL (8)

How can my dsl line be good up to the house yet bad on the inside?

There are many factors that can affect DSL performance in your house. First thing to check is that you have installed the DSL Line filters properly on every phone, fax, modem, or any other telephone device that shares the same line as your DSL.
A big factor is quality of the wiring.  Using a longer telephone cord can cause a lot of problems. Test this by moving your equipment closer to the telephone jack.  Secondly, most common houses were wired in a manner where all the jacks in the house are in series, running from the phone box outside to the first jack in to the house and then to the next jack and so on. So this adds a lot of splices and places for noise to be introduced onto the telephone line.

How many filters do I need?

You need one for every phone jack you use (even for fax, and answering machines). Please be aware that home alarm systems and certain kinds of emergency assist phone hookups may complicate things and may require you to use a special filter.

Will changing my phone number effect my service?

YES! To avoid interruption of your service, call us at least four days before the change. Call us before getting Vonage or Magic Jack.

I am moving when should I notify you?

You MUST notify us as soon as you know the date you are moving, at least 4 days notice.  Your DSL service MUST be transferred to the new address.  Failure to do so will cause interruption of the service.

What do I do when I can’t connect to the internet?

Check your modem to see if all the lights are on and green.  Try powering off the modem, your computer and your router if you are using one.  If that does not work call us for support 24/7.

Will Vonage or Magic Jack work with my DSL connection?

Yes, BUT you will still need to keep your ATT phone service for your DSL to work.  If you cancel your phone line it can take up to two weeks for service to be reinstated

What affects my connection speed?

When you connect to the Internet using a DSL modem, the speeds that you will experience will vary based on a variety of factors, including the following:

  • Distance of your telephone line from an AT&T Central Office or remote terminal
  • Condition of telephone wiring inside and outside your location
  • Computer configuration
  • Network or Internet congestion
  • Server and router speeds of the Web sites you access
  • Other various factors

Email (9)

Shasta.com Email Server Settings

Incoming Mail Server: mail.shasta.com

Outgoing Mail Server: smtp.shasta.com

Incoming Server Port Number: 110

Outgoing Server Port Number: 2500

Outgoing server requires authentication.

 

Set up a POP3 or IMAP4 connection to your email in Outlook 2010 or Outlook 2013

Open Outlook. If the Microsoft Outlook Startup wizard appears, on the first page of the wizard, click Next. Then, on the E-mail Accounts page, click Next to set up an email account.

If the Microsoft Outlook Startup wizard doesn’t appear, on the Outlook toolbar, click the File tab. Then, just above the Account Settings button, click Add Account.

  1. Click Manually configure server settings or additional server types, and then click Next.
  2. On the Choose Service page, select Internet E-mail, and then click Next.
  3. Provide the following information on the Internet E-mail Settings page.

Under User Information:

  1. In the Your Name box, enter the name you want users to see when you send email from this account.
  2. In the E-mail Address box, enter your email address.

Under Server Information:

  1. Under Account Type, select IMAP or POP3. We recommend using IMAP because it supports more features.
  2. In the Incoming mail server box, enter the IMAP or POP server name. For POP use pop.shasta.com. For IMAP use imap.shasta.com
  3. In the Outgoing mail server (SMTP) box, enter the SMTP server name: smtp.shasta.com

Under Logon Information:

  1. In the User Name box, enter your email address.
  2. In the Password box, enter your password. If you want Outlook to remember your password, make sure the check box next to Remember password is selected.
  3. At the bottom of the page, click More Settings, and then fill in the Internet E-Mail Settings dialog box as follows:

On the Outgoing Server tab, select My outgoing server (SMTP) requires authentication.

On the Advanced tab:

  1. Under Incoming server (IMAP), or Incoming server (POP3), next to Use the following type of encrypted connection, select None in the drop-down list.
  2. Under Outgoing server (SMTP), next to Use the following type of encrypted connection, None, and then click OK.
  3. If you’re using POP3 and you want to keep a copy of your messages on the server, under Delivery, click Leave a copy of messages on the server. If you don’t select this option, all messages will be removed from the server and stored locally on your computer.
  4. On the Add New Account page, click Next. After Outlook tests your account, click Close to close the Test Account Settings dialog box.
  5. On the Congratulations page, click Finish.
  6. On the Account Settings page, click Close.
  7. If you’re using IMAP4, a message may appear asking you if you want to download folders for the mail server that you added. Click Yes. Use the Outlook user interface to select which folders to synchronize between the server and your local computer, and then click OK.

Set up Shasta.com Email on my IPhone

Setting up

Before you can use your email account on iPhone – you need to add your account to Mail.

  1. Tap Mail
  2. Select your account type. Tap Other if your account is not listed.
  3. Enter your account information and tap Save. Mail configures most email accounts automatically. Otherwise, you will be prompted for any additional settings.
  4. Once your account information is saved – you can start sending and receiving email.

You can configure additional accounts by tapping Settings > Mail, Contacts, Calendars > Add Account

If you experience any difficulty in sending and receiving email – continue to the next step in the assistant.

Step  1 Step 2
Step 3  Step 4

 

Check connection

Check your connection by using Safari to open a web page. If you are connecting with Wi-Fi, note that many public Wi-Fi networks require users to sign in to use the service. If you are unable to sign in or otherwise unable to connect, turn off Wi-Fi to use only the cellular network data connection.

To turn off Wi-Fi, tap Settings > Wi-Fi.

If you are still unable to connect to the internet, this troubleshooting assistant can help.

 

 

Resolve multiple device lock-out

Using two or more devices to access the same email account sometimes creates a lock-out issue that is easily solved.

Some steps you can take to prevent this from occurring are not leaving your computer’s mail application open, and increasing the interval to fetch mail on your computer and iPhone. To change this setting on iPhone go to Settings > Mail, Contacts, Calendars > Fetch New Data.

For more information, see this article.

 

 

Check SMTP settings

  1. Tap Settings > Mail, Contacts, Calendars. Under Accounts, tap the account from which you’re trying to send mail. You may need to tap your account more than once. 
  2. Under Outgoing Mail Server, tap SMTP.

If you don’t see Outgoing Mail Server, you may need to tap your account once more under Advanced first.

  1. Tap your carrier’s SMTP server: SMTP.SHASTA.COM

Select On on the On/Off slider.

  1. Return to the SMTP screen. If additional items are listed under Other SMTP Servers, turn those on as well.
Step 1  Step 2 

 

Step 3  Step 4 

 

How do I check my email?

You can check your email by logging onto our webmail program or click here for instructions on how to setup your Windows,  Apple,  cell phone or Thunderbird email programs.

How do I change the Language that the Webmail interface is displayed in?

1. Click on Settings

2. On the left panel click on Web Settings

3. Click on Language Settings

4. Select the language you would like to have displayed and click Set Language.

How do I change the Name or E-Mail address that appears in the From field?

Shasta.com Webmail:

1. Click on Settings.

2. On the left panel click on Web Settings.

3. Click on Identities.

4. Select the email address and click edit.

5. In the Name field you can change the name you would like to appear on the “From” field.

6.  Select “Set as default” and click Save Identity.

 

How do I setup a Vacation or Out of Office message?

1. Click on Settings

2. On the left panel click Forwards, Lists

3. Click on Setup Vacation Message

4. Select the Identity you would like to use

5. In the Reply Subject field enter the subject you would like to use for your vacation message

6. In the Body field enter the message you would like for your vacation message

7. Click Update Vacation Message

To turn off go back into the Setup Vacation Message and click Disable Vacation Message.

How do I block or unblock an E-Mail address?

1. Click on Settings

2. On the left panel click on Anti-Spam

3. Click on My Blacklist

4. To add or remove from block list

  a. To add click on Add an email address or domain blacklist

  b. To remove select the email address or domain and click delete

Miscellaneous (5)

Installing WordPress(CPanel Server)

*NOTE* WordPress is only supported on Silver or higher hosting packages!

First you should visit wordpress.org and download the latest wordpress installation files. Once the files are downloaded and extracted open your FTP client and connect to the server. Copy all of the wordpress files into the public_html folder.


While the files are copying you can log into the cpanel and get your database setup. Go to yourdomainname.com/cpanel using the same username and password you used for ftp access. Find the databases section and select “MySQL Databases”. (This will only show up if you have Silver or higher hosting)


The database name is prefixed with your username and an underscore. Type in a database name and click “Create Database”. Write down the database name, including the automaticly added prefix, as you will need this later.


Once the database is created click “Go Back” and scroll down to the MySQL Users section. The database username will be prefixed with your cpanel username and an underscore. Type in the database username and create a password or use the Password Generator. Write down this username, including the prefix, and the password.


Once the database username is created click “Go Back” and scroll down to the “Add User To Database” section. Make sure the correct database and username are selected and then click “Add”.


Check the “All Privileges” checkbox at the top and then click “Make Changes”.


You can now close the cpanel window. Make sure all wordpress files have transfered to the server. Once the files are done copying go to your website. yourdomain.com. You should see the following message. Click “Create a Configuration File” then click “Let’s Go!” on the next prompt.


Enter the Database Name, Database Username, and Password we created earlier. Database Host and Table Prefix should be left as is. Click “Submit” and then click “Run the install”


Now you just need to put your Site Title in, and create your WordPress username and password. Please do NOT user admin for your username, as it will be MUCH more likely to get hacked. Also try to make a secure password. We recommend at least 8 characters, an upcase letter, a number, and a symbol. Once you are done click “Install WordPress” and you are done.

How come sometimes I can’t go back when I hit the “Back” button on my browser?

You may have opened a new browser window without realizing it. Sometimes when you click on a link on a Web page, the page instructs your browser to display the new page in a completely new browser window. Generally the new browser window is smaller than the previous window so that you know what is happening, but sometimes this new browser window covers the previous window. Try minimizing or closing the browser window you’re viewing to see whether the other window appears. Also, if you see one more browser icon than you know should be there at the bottom of your browser, you’re probably on a new browser.

What is “cache” and how do I clear my cache?

When your browser loads a Web page, it copies the page’s graphics and text from the Web server and saves them in a special folder on your hard drive. This process is called “caching,” and the folder is called your “cache.” The next time you visit a page that has been cached, your browser checks your cache to see if the files on that page are stored on your hard drive. If so, the browser loads the files from your cache.

Caching has two main benefits. First, since copies of recently visited pages are stored on your hard drive, you can read them after you have disconnected from the Internet. This is useful if you have to limit your time online. Also, pages stored locally load much faster than pages stored on Web servers, so caching improves your browser’s performance and speed when you go back to cached sites.

After you use your browser for a while, your cache (the folder) will begin to fill up with cached pages. When that folder is full, your browser will automatically begin deleting the oldest files. Your browser can manage the cache folder by itself, but a very full folder can cause problems, especially slowing down your computer’s loading speed. To avoid problems, it’s a good idea to manually empty your cache folder occasionally.

You can also limit the size of your cache folder to ensure that it never grows too large. A good cache size is 0-5MB, depending on your system and browsing habits. If you regularly visit Web sites that rarely change, you might want to increase your cache limit. But if you regularly visit a large number of sites or visit sites that are often updated, you should reduce your cache limit. Remember, even with a small cache limit, your cache may still need occasional clearing.

To clear your cache or set your cache size limit, follow the instructions for your browser. For Internet Explorer for Windows (your cache folder is called “Temporary Internet files”):

• To clear your cache, go to the “Tools” menu at the top and choose “Internet Options.” It should default to the “General” tab. If not, select it. Click the “Delete Files” button. When it is finished, press “OK” to save your changes.

• To change the size of your cache, go to the “Tools” menu at the top and choose “Internet Options.” It should default to the “General” tab. If not, select it. Click the “Settings” button. Move the slider at the bottom left or right until you get to the size that you want. Press “OK” to save your changes, then press “OK” again to exit.

What do I do about bounced email?

If you get an email returned (bounced back) that you didn’t send, don’t worry about it, but do run a couple of checks on your computer security.

(If you get an email complaining you sent someone a virus, you can follow these same steps.)

Usually there is an infected computer somewhere that contains both your email address and the destination email address. (For example, the infected computer might belong to a mutual friend, or to a company you both deal with.)

The malware (virus or trojan) on the infected computer scanned that computer for email addresses. It picked one email address to be the fake sender, and sent copies of itself to the other email addresses.

The malware didn’t use the real email address of the computer’s owner because any undeliverable email that bounced back would tip the infected computer’s owner that he had a problem.

The other common possibility is that a spammer sent spam and, accidentally or intentionally, used your email address in the “sent from” field. Normally this is a one-time occurrence, although you might see bounces for a couple of days.

Either way, it is unlikely your computer sent the email.

Make sure the anti-virus software on your computer is up-to-date and run a full scan of your computer.

Can I copy text from a Web page into a word-processing program?

Yes. Position your mouse cursor on the Web page, click and hold down your left mouse button, and drag the mouse to highlight the text you want to copy (to select all the text on a page quickly, go to the “Edit” menu and choose “Select All”). Then go to the “Edit” menu and select “Copy.” Switch to your word processor, go to the “Edit” menu, and choose “Paste.”

Website Hosting (2)

How do I edit my WordPress Pages and posts?

http://www.youtube.com/watch?v=W7A87GS72W4

This tutorial gives an overview of the basic editing techniques in WordPress. It includes: removing pages, the differences between quick edit and full editing views for pages/posts, reordering pages, editing text, editing images, the visual versus the html views in WordPress, how to password protectpages, how to change a blog category and how to close comments on a blog post.

Installing WordPress(CPanel Server)

*NOTE* WordPress is only supported on Silver or higher hosting packages!

First you should visit wordpress.org and download the latest wordpress installation files. Once the files are downloaded and extracted open your FTP client and connect to the server. Copy all of the wordpress files into the public_html folder.


While the files are copying you can log into the cpanel and get your database setup. Go to yourdomainname.com/cpanel using the same username and password you used for ftp access. Find the databases section and select “MySQL Databases”. (This will only show up if you have Silver or higher hosting)


The database name is prefixed with your username and an underscore. Type in a database name and click “Create Database”. Write down the database name, including the automaticly added prefix, as you will need this later.


Once the database is created click “Go Back” and scroll down to the MySQL Users section. The database username will be prefixed with your cpanel username and an underscore. Type in the database username and create a password or use the Password Generator. Write down this username, including the prefix, and the password.


Once the database username is created click “Go Back” and scroll down to the “Add User To Database” section. Make sure the correct database and username are selected and then click “Add”.


Check the “All Privileges” checkbox at the top and then click “Make Changes”.


You can now close the cpanel window. Make sure all wordpress files have transfered to the server. Once the files are done copying go to your website. yourdomain.com. You should see the following message. Click “Create a Configuration File” then click “Let’s Go!” on the next prompt.


Enter the Database Name, Database Username, and Password we created earlier. Database Host and Table Prefix should be left as is. Click “Submit” and then click “Run the install”


Now you just need to put your Site Title in, and create your WordPress username and password. Please do NOT user admin for your username, as it will be MUCH more likely to get hacked. Also try to make a secure password. We recommend at least 8 characters, an upcase letter, a number, and a symbol. Once you are done click “Install WordPress” and you are done.

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